Confidentiality and Privacy


Penguin Transcription is a part of Penguin Office Services (POS). POS takes confidentiality seriously. POS will not at any time or in any manner, either directly or indirectly, use for the personal benefit of POS, or divulge, disclose, or communicate in any manner any information that is proprietary to the Client. POS will protect such information and treat it as strictly confidential. This provision shall continue to be effective even after the termination of this Agreement.
(c) Can Stock Photo

confidentiality is key to Penguin Transcription
Confidentiality is Key (c)


Information Collection & Use


Registration is not required to browse this website. However, if you wish us to provide you with a quote for services you may wish to complete the on-line quote request form. When filling in this form you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest. Confidentiality is important to us – we do not pass your details on to any third parties.

If you provide your postal address you may be sent brochures on an infrequent basis. No on-line newsletters or similar will be sent unless you have opted in to a newsletter. To opt into our newsletter click below: Subscribe to our newsletter Confidentiality will be maintained as we do not pass your details to third parties.

Penguin Office Services and Penguin Transcription have ownership interest of the information collected on Penguin Office Services collects personally identifiable information from our users only on the on-line quote request form.


If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We take confidentiality seriously and will not pass your details on to third parties.

Uses of Information

If you provide your postal address you may be sent brochures on an infrequent basis. No on-line newsletters or similar will be sent unless you have specifically opted in to a newsletter. The information you provide on the on-line quote request form will be used to send you a quote for the services you are interested in. Confidentiality will be maintained as we do not pass your details to third parties.


First party cookies are used by this site to track visitor behaviour. If you do not wish this data to be gathered, please do not use this website as it is not possible to provide ‘optouts’ at the moment. When browsers have the technology to do this, it will be implemented.

 Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

Aggregated demographic information about our user base is shared with Google as we use the Google Analytics package to see which of our web pages are proving most popular or least popular. All information is anonymous.

Personally identifiable information:

We DO NOT share personally identifiable information with third parties. We respect your confidentiality.

Service Providers

We use a third party to provide the file sending service on our site. However, none of your data is collected by the third party.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.


If you would prefer not to receive occasional brochures or other information from ourselves by post please email us or write to let us know.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information and do not store or analyse IP addresses apart from as they are collected on log files.

We use a third-party tracking service [called Google Analytics] that uses log files to track non-personally identifiable information about visitors to our site in the aggregate, on the Penguin Office Services site. Statistical information is also collected for Penguin Office Services and Penguin Transcription through our service provider They do not collect or store personal information other than IP addresses.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Penguin Office Services. Please be aware that we, Penguin Office Services, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the confidentiality and privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Co-branded sites

Penguin Office Services and Penguin Transcription collect similar information and all information is only used by Penguin Transcription and Penguin Office Services.


We do not collect any sensitive information such as credit card numbers, National Insurance numbers, on this site.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at

Business Transitions

In the event that Penguin Office Services goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will probably be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information, so that if you have concerns about confidentiality/privacy we can remove your details.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our confidentiality or privacy policy, please contact us.


Anne Hickley has been running Penguin Transcription and Penguin Office Services since 2003. She is PhD qualified and has worked for a wide range of organisations, from large multinationals to small businesses, before starting her own businesses.